To return Logic Controls products for repair during the warranty period or after expiration of the warranty period, a valid Return Merchandise Authorization (RMA) number from Logic Controls' Customer Service Department. RMAs can only be obtained by telephone at (516) 248-0400 or email at support@logiccontrols.com.
The Customer is responsible for packing the returned unit properly and for the cost of shipping the unit to Logic Controls. Additional damage caused in shipping due to poor packaging becomes the responsibility of the customer. Return shipping charges will be paid by Logic Controls on products under warranty via normal ground service for customers in the continental United States. Customers in all other geographies are responsible for return shipping charges from Logic Controls, NY. The Customer is responsible for shipping charges to and from Logic Controls for products out of warranty or deemed not eligible for warranty coverage.
RMA Procedure
To request an RMA number from Logic Controls, please:
1) Contact our tech support at (516) 248-0400 or email support@logiccontrols.com.
2) Download and complete the RMA information sheet then place the document on the outside of package.
3) Logic Controls will send a fax or email notice that the product is being shipped back to the customer on the day of shipment from Logic Controls.
Out of Warranty Repair Service
Out of Warranty Repair charges will be applied to products sent to Logic Controls fro repair based one the following:
1) The warranty period has expired.
2) If damage as determined by Logic Controls is the result of abuse, wear or damage caused by the other conditions not included in Logic Controls warranty. (Note: Customers will be notified prior to repair of this condition and must confirm via email for Logic Controls to proceed with repair services.)
3) If product sent for repair are confirmed to be in working conditions by Logic Controls technical support engineers whether under warranty or no longer under warranty (Note: Customer will be notified of such charges before return shipment to customer.)
Out of Warranty Repair Service Charges for Peripherals and Kitchen Display System Modules (as listed below)
$75.00 per occurrence includes parts and labor for each of the following Logic Controls peripherals:
1. All customer pole and tabletop displays
2. All keyboards and bump bars
3. All cash drawers
4. All magnetic stripe readers (MSR)
5. All LM3000, LS3000 and LS6000 series Kitchen Display System modules
Out of Warranty Repair Service Charges for computer systems and LCD screens
$110 per hour with a one hour minimum service fee (not including parts) on the following Logic Controls computers and LCD screens:
1. All models and configurations of LC8200 and LC6000 industrial computers
2. All models and configurations of LA3000 All-in-One terminal series
3. All LCD screens including touch and non-touch models
Out of Warranty Repair Service, Terms and Conditions
1. Customer is responsible for all shipping charges. (to and from Logic Controls)
2. Customer will be notified in the event repairs cannot be performed and replacement is recommended.
3. Customers will be notified prior to repair if repairs for computer systems and LCD screens are estimated to be more than one hour, the customer will be required to provide confirmation via email for Logic Controls to proceed with repair service.
Custom Products
Products that have been custom engineered or modified by Logic Controls to meet the specific customer requirements may be subject to additional service fees. (Note: Customers will be notified prior to repair if such fees are to be applied and the customer must provide confirmation via email for Logic Controls to proceed with repair service.)
Repair Warranty
Non-warranty repaired products carry a ninety day warranty per the terms and conditions of Logic Controls standard warranty. Detailed information is listed above.
Third Party Products
Third Party Products (do not have Logic Controls Logo) supplied by Logic Controls are subject to the original manufatures' repair fees and lead times.
Inquiries Questions concerning Logic Controls non-warranty repairs service can be submitted vias email at support@logiccontrols.com or by calling Logic Controls 516.248.0400. |
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